Overall 5 star rating out of 29 reviews
"One thing we learned is that when selling and buying a home you end up spending a lot of time and sharing a lot of detailed information with your realtor - probably more than you think. You need someone who's not only great at his job, but also trustworthy, and fun to hang out with. Jim Luby is all of the above. He blew away every expectation we had about working with a realtor, and became a friend along the way. Jim provides exceptional client service, which was very important to us. Jim told us what to expect and helped us make the right decision at every turn, and always seemed energetic and excited about our house sale and search. We felt like Jim was a true partner, as invested in the outcome as we were, rather than simply an intermediary. With these qualities he was instrumental in selling our house the first week it was on the market and quickly helping find our dream home. Jim knows the area inside and out. He's lived and worked in the area for many years, and is full of great information about everything from the personalities of different areas to who can service the septic tank. Jim takes the time to listen to what you want and is good at asking thought-provoking questions and helping you weigh trade-offs. And if there's no possible intersection in your set of preferences, Jim isn't afraid to bring that to your attention. Jim's follow through is amazing. Even after we'd closed on our house, Jim continued to offer his support during our early days of home-ownership. Whether that meant connecting us with a company to fix some windows, offering contacts for landscape services, or simply taking an active interest in how we are settling in and our renovation plans, Jim was there for us. He didn't simply disappear once the deal was done. Jim's experience and attention to detail help him notice things that many buyers might miss, from a house being close to a higher traffic road to identifying a basement that potentially had water issues in the past. We can't imagine having had a better experience with our realtor, and we'd recommend Jim to anyone who's looking to sell or buy a home."
"Jim Luby is a fantastic real estate professional He recently worked with me while buying my first home. He answered every question I had completely and in a timely manner. Jim was east to get a hold of, and if he wasn't available, he returned the call promptly. His knowledge of the housing market in Chicago is great, even though he no longer lives there. He coordinated all interactions with the sellers and set me up with both an inspector and real estate attorney that were excellent, detailed, and professional in every way. Jim did all the work in searching for homes based on my priorities and restrictions, made and accompanied me on multiple "home visits", and was there whenever I needed him. Jim is an excellent real estate professional that I would recommend to all my friends and family members."
"Jim is as knowledgeable and honest as they come. With his marketing strategy we sold our condo in 6 days. Being our first home sale, he patiently walked us through the entire process ensuring we were as comfortable as possible every step of the way."
"We really liked Jim a lot and he was extremely professional. We really wanted to sell our house, but we will miss Jim. Thanks!"
"Jim Luby (and The Luby Group) is an outstanding Realtor! He assisted my family and I in multiple transactions, both as a selling and buying agent. I found that Jim and The Luby Group was in a sense a one stop shop. He had a great knowledge base over a very broad market area, which was particularly helpful in our search process as we moved from the city to the north suburbs. I always appreciated his skillful and respectful handling of our negotiation process, and I was also very happy with the thoughtful recommendations that he provided for various transaction related services (i.e. he enlisted a great interior designer to stage our home for very reasonable cost, he recommended an excellent attorney to handle the closing contracts and he provided a very thorough home inspector to ensure no surprises). Jim listened attentively to every objective, concern and wish list criteria that we shared and considerately integrated these into a real estate strategy for us. Neither my husband or I ever felt rushed into making a decision. Jims advice was honest and sincere and his level of responsiveness was top notch. Most importantly, both my husband and I simple always felt we could trust him! I would highly recommend Jim as an agent and I would absolutely utilize his services if we ever move again."
"I have had the pleasure of working with Jim on numerous transactions over the past ten or so years in my capacity as a real estate attorney. However, I am also Jims client. Although I work with hundreds of real estate agents, when it was time to sell my own condominium and purchase a home, I asked Jim to assist me on both transactions and had a great experience. Jim always remains calm and cool, despite what can be very stressful circumstances. I absolutely, unequivocally recommend Jim Luby as a real estate professional."
"My family has purchased five homes and Jim Luby with The Luby Group has been hands down the best real estate agent we have had. He represented us as our buyers agent and helped us with a difficult corporate relocation across the country. We highly recommend him!"
"Just want to thank you for all your help in making our dream house a reality. I can still remember the day I met you and your mom at the house. I said I couldn't believe I was there. I still can't believe it is OUR new house. Thank you for your helpful hints and guidance. You made everything so easy. Please come to visit us anytime!"
"Suzanne Luby and her daughter, Liz Luby are experts in the Northwest suburbs! They are based out of Barrington. Mark and I were referred to Suzanne and Liz by a co-worker of mine and, since then, several co-workers have employed Suzanne and Liz to assist in the home search. They are very knowledgeable and very in tune to your needs. More importantly, Suzanne is a very talented negotiator. There is no one we'd rather have on our team."
"We are so glad we chose the right team to help us find our first house. Suzanne & Liz were always ready to help and everything seemed so simple. It was a pleasant wonderful experience."
"As someone relatively new to buying and selling homes, I very much appreciated the Lubys thorough knowledge of the business and great advice. I recommend them to all my friends many of whom are now satisfied customers, too!"
"We were amazed at the Follow-up. If the Lubys werent available, wed have a call back within an hour. Excellent negotiators! We were glad to have them on our side!"
"Once again, Suzanne, you went over and above and we appreciate it and you made our sale possible and as easy as can be expected!"
"Jim Luby is great! We had very little time to look for a house and with such a big move we were very lucky to have such an organized and on top of it Realtor. We moved from California to Illinois and had never even been in the state before. Jim listened to our needs and was quick to respond. I can't say enough about Jim. By far the most professional and knowledgeable Realtor we have ever used."
"Jim and his entire staff were professional, dedicated and very responsive to our needs in selling our townhouse. From the very first time we met we knew that Jim would do all that he could to find a qualified buyer for our home. He was there every step of the way and made the entire process as smooth as possible. We would recommend Jim and his team to anyone in the Barrington, Lake County area."
"I am so thankful I found Jim! He knew each neighborhood I was interested in Chicago and had great suggestions. Jim is very responsive before and after your purchase .......but was not a pushy. He took the time to help me find a great place to live and helped work with the builder and lender. I highly recommended Jim. I just referred my sister to him, and will be back to see him for my next purchase."
"Jim was knowledgeable, patient and helpful throughout the whole selling process. Since we needed to relocated before our house sold, Jim stopped by the house often to make sure all was well, which put us at ease. He has a lot of local knowledge and we are glad we went with the Jim and the Luby Group."
"Jim Luby is by far the BEST real estate agent i have ever worked with.not only is he super knowledgeable, he's so willing to go the extra mile when it comes to showing, re-seeing, inspecting, and closing. and also recommending things to do when you own a place and forget what is important because you're so psyched to be owning a place. truly. when i was just excited (which is inevitable when doing this), he was asking questions that were so helpful to know the answers to. WOW. for real. i can't thank him enough. and i've owned multiple properties before, so you'd think i'd know what to ask. thank god he was with me! thanks Jim."
"Last year, Jim was very helpful in selling my two flat in Chicago. It had been a rental property for several years so it needed some repairs. Jim had valuable input regarding which repairs to prioritize to maximize the property's marketability with an eye towards keeping costs down. The market was quite strong and his input was quite helpful in not only determining an asking price, but also negotiating the final terms of the sale. Finally, we had multiple requests for showings at all times of the day, even holidays ... Jim was extremely accommodating for all potential buyers. Sometimes, it seems realtors can provide quite bit of information without effectively communicating the most important factors or steps needed to sell a home or property. Jim breaks down the most salient points well given the market conditions. He is an experienced realtor who uses very sound judgment."
"I had an outstanding experience with the Luby Group. I had interviewed other realtors but they wanted me to price my house below what I considered to be its market value. It is important for realtors to be in close contact with their clients and I found the Lubys to be great. They responded to any request and always negotiated on my behalf. I sold my house in less than a month! Thanks, Lubys!"
"Outstanding experience, working with Jim! Our sale was quick and simple, bringing us 102% of our asking price. And though our purchase has become a bit more complicated, Jim is very available to shoe properties, communicative, quick to respond to our questions, and encouraging. I highly recommend Jim and the Luby Group!"
"What I appreciated about Jim was his communication with us. Always keeping us up to date. Returning calls promptly. His confidence in us and his ongoing encouragement. And this is all on top of his knowledge and professionalism."
"Jim was very patient with our 18 month (plus) process to find a new home. He is very knowledgeable about the area, housing trends and was responsive to our requests/needs. Jim found us our forever home to raise our family in our budgeted price range. If you are looking to move or sell and need a friendly, highly motivated real estate professional, I would highly recommend Jim Luby!"
"My wife and I were first time home buyers and didn't know what to expect. We were referred to Jim by a friend and couldn't have been happier with the decision that we made. Jim was very thorough in describing the home buying process to us. We also weren't very sure of what neighborhood or what type of home we wanted and Jim took us all over the city to different types of places. He wasn't pushy and let us make the decision, but answered questions and gave advice when we wanted it. He responded to texts and emails quickly which is something I value when I have a lot of other things going on with my job. Jim also touched base with me after the closing to ensure that our move was going smoothly and to let me know that he had fixed an error on our home warranty that I hadn't noticed. It's nice to have someone looking out for you even after they've gotten their paycheck! In short, Jim was great and my wife and I will not hesitate to use him again when we purchase our next home (whi ch hopefully won't be for a LONG time)!"
"Jim was an absolute pleasure to work with through the whole listing and purchasing process. He made the process as stress free as possible given his expertise, patience, and support. We were thrilled with the outcome that Jim helped us achieve on both fronts, and confidently endorse his services to anyone in Chicago or the suburbs."
"Jim was great from start to finish. When showing our home, and also when looking at homes to purchase, he was able to work around our schedule and always kept us informed with all aspects of buying and selling. Communication was excellent. I would definitely work with Jim again."
"Jim Luby's experience, preparedness, knowledge and negotiating skills exceeded our expectations. Jim's communication and marketing strategy coupled with his market knowledge is truly remarkable. During our home selling journey, he was continually attentive to our goals and provided us with the most current market information to assist with the home selling process. We listed our home and within 4 days had an offer. The Luby Groups dedication to their clients speaks volumes in regards to their integrity and commitment to excellence."
"We want to express our appreciation for everything you did in finding us a home. Words cannot express the excellent service we received from you. Moving from Virginia to Illinois presented many difficulties, but you took care of everything and guided us through the process. We really appreciated all of the additional things that you did to facilitate our move. We have already given your name to a number of our family members and friends who might be considering a move."
"Jim was an exceptional representative for us, always responsive to any and all emails and questions, very thoughtful and patient. Wed work with him again and recommend him to both friends and family."
"Jim Luby was a pleasure to work with, he made the process of selling our home simple. Very professional and insightful. He really took the time to explain everything and more importantly to listen to our requests and questions. Jim was able to sell our home quickly and smoothly. If youre thinking about selling your home, or buying a new one, I full recommend Jim Luby."
"Jim is very professional, as is everyone in his office. He helped us every step of the way in selling our home. The marketing was amazing. If you are looking for someone to help you sell your home I strongly recommend The Luby Group."
"Jim was very professional in all aspects of the process. His local knowledge was very accurate as we were deciding on the correct listing price. We were thrilled to receive two offers in the first 7 days of the listing and Jim's expertise was extremely valuable during final price negotiations and working through the closing process. I would use Jim again in a heartbeat and highly recommend him."
"Jim Luby is quite simply the best! He is intelligent, hard working, thorough and knowledgeable about the local market & industry as a whole. Working with him was a great experience and I would recommend him to anyone looking to sell or buy a home."
"Shortly after meeting Jim Luby and listing our house for sale with him, we bought our new house in Colorado and moved. That meant leaving our 35 year old house in Hawthorn Woods vacant for an extended period. It meant putting our faith in our 1,000-miles-away real estate agent to help us through this transition period. Given some problematic issues with our property, we knew that we were unlikely to enjoy a quick sale. We had significant home inspection issues, well and septic challenges, and finally the buyer's loan delays due to Irma. Suffice it to say that we leaned on Jim far beyond the normal seller / real estate agent relationship. We came to know Jim quite well!
Throughout all of our challenges, Jim was the ultimate professional. He was patient when it was appropriate to be patient, and always collaborative. His advice was offered without bias, by which I mean that he was looking out first for us, and second for himself. He was never too busy to answer our calls. There was no question that he was squarely on our side. We came to rely on Jim to represent our interests, and he accepted that responsibility willingly. Throughout the process, from listing to sale, he never once let us down.
I suppose that real estate agents get lots of reviews that say things like, "He sold our house in 2 weeks above asking price". That's nice, but what did that agent actually do? Was the advice on price appropriate? Who was the agent looking out for?
Unlike our first listing agent (we fired her) who suggested a ridiculously high price just to get our business, Jim was realistic. He was honest. He was sympathetic to our situation, and unwavering in his efforts to find us a buyer and drive the deal to closing. He got us every dollar that was to be had.
I recommend Jim Luby without reservation. Perhaps more importantly, I trust Jim Luby. He is the only Lake County real estate agent I recommend. I do so knowing that his character and his skills will serve his clients well beyond what's "expected". Of this I have no doubt."
"Jim was fantastic throughout our home selling process. Great communication and very professional. Under contract in 5 days and closed in 30 days. Would highly recommend Jim Luby!!"
"We had our house listed with someone else for 4 months. We switched to Suzanne and it sold in 2 weeks. After we had agreed on price, Suzanne was always right on top of all the details. Both the buyers agent and attorney were unresponsive, not returning phone calls, emails, or texts for days at a time. Suzanne stepped in and was the one who made the closing happen."
"Excellent broker. Highly recommend. Wonderful communicator and very professional. Always available and has exceptional follow through."
"Suzanne was wonderful, she professionally organized our new home search and was very patient as we changed and refined our interests. Whe was always available with advice and answers."
"Suzanne was very helpful throughout the home search and purchase process. My wife and I just purchased our first home after searching for over a year. Suzanne was patient and ensured that we found the perfect house that would fit all of our needs. We greatly appreciate Suzanne and all of her time and efforts!"
"Suzanne is the most patient and supportive broker you could imagine. In addition, her local knowledge and understanding of her client's needs is amazing. She has been our agent through multiple real estate transactions and we look forward to working with her in any future business."