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STAFF OPPORTUNITIES WITH @PROPERTIES

Established in 2000, @properties is the largest independent real estate brokerage firm in the state of Illinois and one of the top 25 residential brokers in the U.S. As a locally-owned, independent company, we offer local homebuyers and sellers the highest level of service for their real estate needs through our award-winning sales and marketing programs, industry-leading technology, and experienced, innovative brokers. We have built a unique culture based on professionalism, integrity, teamwork, community and fun. We are always looking for talented individuals who subscribe to these ideals to fuel our company's growth and success.

@properties and its principals have received numerous honors including:

  • Inc. Magazine "Inc. 500/5000" list of the fastest growing private companies in America (5 consecutive years)
  • Crain's Chicago Business "Fast 50" list of the fastest growing companies in Chicago, (2 consecutive years)
  • Crain's Chicago Business "Largest Privately Held Companies" list
  • Crain's Chicago Business "40 Under 40" list of top young executives
  • RealTrends 500 list of the largest brokerage firms in America (#35)
  • Inman News 100 Most Influential Real Estate Leaders
  • Chicago Entrepreneurship Hall of Fame
  • Lincoln Park Builders Club Impact Award
  • Chicago Association of REALTORS® Golden Eagle Award

Front Desk Administrator - North Shore

Summary:

Operates multiline telephone system to answer incoming calls and directs callers, greets customers and visitors and directs to appropriate personnel and supports office staff by performing the following duties.

Duties:
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
  • Answers questions about organization and provides callers with address, directions, and other information as necessary
  • Update and maintain MLS
  • Create listing entry for all properties listed for sale, send communication to sellers, and link to syndicated sites
  • Work on specific projects assigned weekly, monthly and quarterly.
  • Create recruiting packets, listing/buyer packets, and update form drawers
  • Create and maintain schedules
  • Supports Agents by answering questions and providing training relating to technology and communicating office procedure information. Provides information about MLS, rentals and tenant screening, marketing, IT and directing agents to appropriate department when needed.
  • Receives, sorts, and routes mail, maintains and routes publications while communicating with the messenger service, coordinate inter-office deliveries
  • Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
  • Performs other clerical duties as needed, maintaining files, photocopying, scanning and collating
  • Conducts credit, criminal and eviction check on prospective tenants
  • Order office and kitchen supplies
  • Performs daily cleaning duties throughout office, including kitchen and bathrooms. Restocking supplies throughout office and taking weekly inventory
  • Other duties and projects as assigned
Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  • To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Database software.

IT Help Desk Representative - North Shore/North Suburbs

Summary:

IT Help Desk Representative – 3 days/week
Location: North Shore/North Suburbs

•    Provide on-site support to agents and support staff for multiple @properties offices.        
•    Assist and resolves issues with printer and wireless setup for all offices, email connectivity and smart phones on multiple platforms for agents.      
•    Provide one on one support for new and existing agents and assist with the agent transition process
•    Consult agents regarding software, hardware and backup methods.
•    Migrate agents from the Exchange Server or Gmail to Office 365. Train agents on the Outlook/OWA interface.
•    Answers, evaluates, and prioritizes service requests received via telephone, voicemail, e-mail, and in-person for all user computer performance
•    Performs diagnostics with user to collect information about problem to determine source of error.  Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables or telephone.
•    Contacts software and hardware vendors via voice or online systems to research problem and determine recommended solutions
•    Evaluates software and hardware to determine whether product will be an effective tool for employees, and writes software and hardware evaluations and recommendations for management to review.
•    Brainstorms with team members to resolve more complex problems and escalates difficult issues to supervisor for more technical assistance.
•    Performs initial program load and user-specific setup for standard desktop applications
•    Troubleshoots PC hardware  and software problems and identifies, categorizes, and resolves PC hardware and software application problems
•    Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal
•    Support the programming group by answering emails related to intranet and external website issues involving data pushed to our syndicated vendors.
•    Assists with server management by responding to server issues that may require application or database shutdown/startup, server reboot, or restarting of server services
•    Support staff by setting up workstations to connect to network, email, printing, file sharing, fax and scanning.
•    Must have excellent inter-personal and communication skills and be customer service focused

Are you interested?

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